11bet App's Privacy Policy

11bet app (hereinafter referred to as "we", "us", or "the Platform") treats your privacy with the utmost importance. This Privacy Policy ("Policy") applies to users accessing the platform from Bangladesh or any other country. 11bet appApplies to all users of the website or mobile app.

We believe you should have full control over your personal data. That's why this policy is written in plain language — explaining what we collect, why we collect it, where it's stored, and how you can delete or update it at any time.

11bet appBy registering with or using the platform, you agree to this Privacy Policy. If you do not agree, please refrain from using the platform and contact us.

11bet app Two types of information are collected — data you provide directly and data collected automatically.

Directly Provided Information:

Automatically Collected Information:

• Device type, operating system, and browser version.
• IP address and approximate geographic location.
• Time spent on the platform, pages visited, and click patterns.
• Betting history and transaction records.
• Data collected through cookies and tracking pixels.

11bet app Your data is used only for the purposes listed below. We never use it for unnecessary or unrelated reasons.

• Account Management: To enable registration, login, and account security.
• Identity Verification (KYC): To verify age and identity in compliance with legal requirements.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Customer Support: To resolve your issues and provide support.
• Promotional Communications: To inform you about offers and bonuses, subject to your consent.
• Legal Compliance: To comply with regulatory authority directives.
• Service Improvement: To analyze user behavior and improve the 11bet app experience.

If you no longer wish to receive promotional emails or SMS, you can opt out at any time by contacting our support team.

11bet app We never sell your personal data. However, information may be shared in the following limited circumstances:

Permitted Cases for Data Sharing:

• Payment Processor: To process transactions with payment providers such as bKash, Nagad, and Rocket.
• KYC Partner: With approved third parties for identity verification purposes.
• Legal Authorities: Upon a valid court order or at the request of a regulatory authority.
• Fraud Prevention Agencies: Industry-standard data sharing to prevent money laundering or fraud.

International Data Transfers 11bet app Ensures that the destination country has adequate data protection measures in place.

11bet app The website and app use cookies and similar technologies. Cookies are small text files stored on your device.

Types of cookies we use:

You can disable cookies through your browser settings, though doing so may affect certain platform features.

11bet app Industry-leading technology is used to protect your data. Our security framework operates on three layers:

• SSL/TLS Encryption: Every data transmission is secured with 256-bit encryption. The lock icon in your browser's address bar confirms the connection is secure.
• Two-Factor Authentication (2FA): Extra security at login via OTP or an authenticator app.
• Data Segregation: Financial data and personal information are stored on separate servers.
• Regular Security Audits: Regular vulnerability assessments conducted by external security specialists.
• Staff Training: Only authorised personnel can access specific data.

11bet appAs a user of, you have the following rights over your own data:

To exercise any of these rights, email us at: support@11betapp.biz — We will respond within 30 business days.

11bet app Your data is not kept indefinitely. A specific retention period is set for each type of information:

• Account Information: Up to 5 years after account closure (as required by law).
• Transaction Data: 7 years (as required by financial regulations).
• KYC Documents: 5 years after verification.
• Support Conversations: 3 years from the date of last contact.
• Log Files & Analytics Data: 12 months.
• Cookie Information: Based on cookie type (see above).

Once the retention period expires, your data is automatically deleted securely or anonymised in a way that makes it impossible to identify you.

11bet appServices are strictly for users aged 18 and above. We do not knowingly collect data from anyone under the age of 18.

If we become aware that a minor has registered on our platform, the account will be immediately closed and all associated data permanently deleted.

11bet app We reserve the right to update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date on this page will be revised accordingly.
• For significant changes, you will be notified via your registered email or through an app notification.
• For significant changes, a minimum of 30 days' notice will be given before they take effect.

Continued use of the platform after any changes means you accept the updated policy. If you do not agree, please request that your account be closed.

If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@11betapp.biz
• Help Center: 11bet app Help Center
• Response Time: Within 30 business days